We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, contact our team, or schedule HVAC services.
1. What We Collect
We may collect the following types of personal information:
Name, phone number, and email address
Service request details and appointment preferences
Property or business address for service visits
Website usage data through cookies or analytics tools
2. How We Use Your Information
We use your information to:
Schedule and confirm HVAC service appointments
Send service reminders, follow-ups, and promotional updates
Deliver quotes, invoices, and maintenance information
Improve our website experience and customer support
3. SMS Compliance & Opt-In Details
By submitting your phone number through our website or chat system, you consent to receive automated text messages from The Cold Air Company, including:
Appointment confirmations and service reminders
System maintenance updates or emergency notifications
Seasonal promotions and energy-saving tips
You may opt out at any time by replying STOP. For help, reply HELP. Message frequency may vary. Standard carrier rates may apply.
4. Information Sharing
We do not sell or rent your personal data. We may share limited information only with:
Trusted third-party service providers (e.g., CRM, email, and SMS platforms)
Licensed technicians for scheduling and service coordination
Legal authorities, when required by law
All third-party providers are contractually required to maintain confidentiality and data protection.
5. Data Security
We implement reasonable technical and administrative safeguards to protect your data. While no system is 100% secure, we continuously monitor and improve our security measures to ensure your information remains protected.
6. Your Rights
You may request to:
Access or correct your personal information
Opt out of marketing communications
Delete your information from our records
To make such a request, please contact us using the details below.
7. Updates to This Policy
We may revise this Privacy Policy periodically. Updates will be posted on our website with the revised effective date. Continued use of our services after changes indicates acceptance of the updated policy.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
